Breakthrough 6: AI-Driven Care in Mental Health
Designing an intelligent, empathetic patient experience for a nationwide network of BRAIN Centers offering FDA-approved, drug-free neurotherapy treatments.
Live Prototype
Experience the patient journey through our interactive Impact Neuro Flow prototype.
The Challenge
What if mental health treatment actually worked? That's the question Breakthrough 6 (B6) asked when creating their nationwide network of BRAIN (Breakthroughs in Rapid Acting Interventional Neurotherapy) Centers. They offer drug-free, FDA-approved treatments for depression, PTSD, OCD, and ADHD.
The challenge was designing a digital patient experience that felt as revolutionary as their treatments. We needed an AI-driven intake and monitoring system that didn't feel cold or robotic, but deeply empathetic and secure—guiding patients from their first inquiry to post-treatment recovery.
Designing for Empathy & Efficacy
Balancing advanced AI diagnostic tools with a warm, supportive interface for vulnerable users.
AI-Guided Intake
Traditional intake forms for mental health are exhausting. We designed a conversational AI interface that adapts its questions based on the user's condition (Depression, PTSD, ADHD, or OCD). The UI uses soft transitions, large tap targets, and encouraging micro-copy to reduce abandonment.
Neurotherapy Progress Dashboard
Patients receiving Rapid Acting Interventional Neurotherapy needed to see their progress visually. We created a dashboard that correlates their daily self-reported moods (collected via a gentle daily AI check-in) with their clinical treatment milestones, showing clear trajectories of healing.
The Impact
Increase in Intake Completion
Compared to the previous static PDF forms.
Daily Check-in Rate
High engagement with the AI symptom tracker.
Faster Triage
Clinicians received prioritized insights before sessions.
© 2024 Alfie Martin. Case study for Breakthrough 6.